Terms Of Service

Last updated: September 22, 2025.

Applies to customers in: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal.

Currency: USD

Overview

Welcome to Henape. These Terms govern your use of https://henape.com (the “Website”), detail our commitments to you, and outline your obligations as a user. By accessing the Website or acquiring any handcrafted puzzles or decor, you confirm your acceptance of these Terms and agree to be bound by Henape’s Privacy Policy, Shipping Policy, Cancellation Policy, and Return & Refund Policy (each incorporated here, with all monetary values/refunds in USD). If you disagree with these provisions, please refrain from using the Website or placing an order.

Using the Website

You must utilize the Website lawfully and respectfully. It is prohibited to interfere with our services, attempt to reverse-engineer any component, engage in data scraping, upload malicious software, harvest user data, or attempt unauthorized access. You must be at least 18 years of age (or the legal age of majority in your jurisdiction) to make a purchase.

If you establish an account, maintain the confidentiality of your login credentials and immediately notify Henape if you suspect unauthorized use. The Website may contain links to external, third-party sites; these sites operate under their own policies, and Henape holds no responsibility for their content or activities. For assistance with accessibility, please reach out to Henape.

Products, Pricing & Accuracy (Handcrafted Goods)

Henape offers handcrafted wooden puzzles and decorative items only. While we take great care in presenting photographs, measurements, materials, finishes, and prices, minor variations are inherent:

• Material Variation: Because items are made from natural wood, they feature unique grain patterns, natural knots, and potential color shifts; slight variances in hand-cut tolerances may also occur.
• Screen Differences: Colors displayed on your monitor may not perfectly match the physical product.
• Visual Representations: Product images only include items listed in the description.
• Care and Maintenance: Follow all usage and care instructions; protect wood from direct sunlight, excessive temperature swings, and prolonged moisture; treat products within their intended limits.

Prices, inventory levels, and features are subject to change without prior notice. All prices, fees, and refunds are denominated in USD. If we detect a substantive error (regarding price, stock status, or description), Henape reserves the right to correct the error and cancel/fully refund any affected order; if Henape cancels, you will receive a complete refund in USD.

Orders, Payments, Taxes & Cancellations

Submitting an order constitutes an offer to purchase. Henape accepts this offer once an order confirmation is sent and preparations for production or shipping commence. We may refuse or cancel any order (e.g., item unavailability, detected error, suspected fraud/misuse) and may request additional verification (address confirmation, bank authorization).

• Payment: Use the methods shown at checkout. Henape does not store full card details. You agree to pay all charges listed at checkout in USD.
• International Fees: The management of any duties, VAT/GST, and brokerage fees is governed by the Shipping Policy for your destination; amounts due (if applicable) are specified at checkout in USD.
• Currency: Transactions and refunds are processed in USD; your bank/PayPal manages all foreign exchange (FX) rates and fees.
• Ownership and Risk: Title (legal ownership) transfers after full payment is received. The risk of loss transfers to you upon delivery by the carrier to your specified address (or upon collection by you or your representative).
• Cancellations: Refer to the Cancellation Policy. Cancellation may be possible before the item ships or before custom production begins; after shipment or start of production, cancellation may be impossible. For international shipments, cancellation might be unavailable post-customs clearance.

Shipping & Delivery (Parcel Shipping for Handcrafted Items)

Consult the Shipping Policy for comprehensive terms. Given the nature of our puzzles and decor, items typically ship via standard parcel services. Standard service and any upgraded options available (e.g., faster delivery) are defined in the Shipping Policy. Missed delivery appointments or address changes requested post-shipment may result in carrier fees as described there.

Upon receipt, thoroughly check the packaging before signing. If damage is visible, record it on the delivery paperwork, take photographs, and contact Henape immediately. Retain all original packaging until subsequent instructions are confirmed.

Returns, Exchanges & Refunds

Review the Return & Refund Policy for conditions of eligibility, required steps, and timelines (USD). Custom-made or personalized items may be exempt from returns, except in cases of defects or transit damage. Initiate any return by first contacting Henape; items must be in near-new condition and, ideally, in their original packaging. Photographs may be requested to facilitate a quicker resolution (such as repair, sending parts, exchange, or refund). Refunds are issued to the original payment source in USD; the posting time is dictated by your bank/PayPal. Where mandatory local consumer rights (e.g., EU/UK withdrawal rights for eligible standard goods) apply, they will be fully respected.

Your Content & Intellectual Property

All proprietary material on the Website (text, images, graphic designs, logos, videos, layouts, underlying software) is owned by Henape or our partners and is legally protected. You must not copy, reproduce, or repurpose any content without express written authorization.

If you submit content such as reviews, photos, or commentary, you grant Henape a global, royalty-free, non-exclusive license to use, duplicate, publicly display, adapt for clarity, and share that material across the store, emails, advertisements, and social media platforms (with credit given where feasible). Do not post material that you do not own or that is unlawful, abusive, or infringes on privacy rights. Henape may remove any content that violates these guidelines. For copyright concerns (e.g., DMCA issues), please contact Henape.

Warranties, Safety & Care

Many of our items come with a limited warranty against manufacturing and material defects for residential use (see the specific product page or accompanying paperwork). This warranty explicitly excludes normal signs of use, anticipated changes in wood due to climate/age, color changes from light exposure, incorrect assembly, improper use, commercial application, or damage from excessive moisture/heat/pets/harsh chemicals.

Usage Care: Always follow any provided assembly or usage guides; store puzzles/decor in a stable environment away from excessive humidity. Except for any explicit warranties provided, and to the extent permitted by law, Henape disclaims all implied warranties (such as merchantability or fitness for a specific purpose). Any statutory consumer rights that cannot be legally restricted remain valid.

Limitation of Liability

To the maximum degree allowed by law, Henape shall not be held responsible for indirect, incidental, special, or consequential damages (including loss of use or lost profits) not directly caused by us. For any actionable claim, the total liability of Henape will be capped at the USD amount you paid for the specific wooden item involved in the dispute.

Force Majeure: Henape is not liable for delays or failures resulting from events beyond our reasonable control (e.g., severe weather, shipping carrier delays, strikes, material shortages, governmental actions, etc.). Nothing stated here excludes liability where such exclusion is prohibited by governing law.

Governing Law & Disputes

These Terms are interpreted according to the following laws, with non-exclusive jurisdiction held in your country of residence when mandatory consumer protections require it:

• United States: the laws of the State of CA.
• United Kingdom & European Union (FR/DE/ES/IT/BE/PT): your national laws and relevant EU/UK consumer regulations.
• Canada: federal and applicable provincial laws.
• Australia: the laws of the Commonwealth of Australia.

If any single part of these Terms is deemed unenforceable, the remaining provisions will continue to apply. These Terms, combined with the Privacy Policy, Shipping Policy, Cancellation Policy, and Return & Refund Policy, represent the complete understanding for your use of the Website and purchase of our wooden items.

Changes to These Terms

Henape may revise these Terms to reflect changes in our products, services, or legal obligations. The revised version will be posted here with an updated “Last updated” date. Your continued use of the Website after any modifications signifies your full acceptance of the revised Terms.

Contact

Questions about these Terms or need help with a current order? Henape typically responds within 24 business hours.

Address: 1720 S. Amphlett Boulevard, San Mateo, CA, 94402

Phone: +1 (310) 489-1121

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM PST